AI Chatbot for Public Sector Housing Support.

We developed a conversational AI chatbot tailored for public sector housing queries. Trained on policy documents, tenant FAQs, and live support transcripts, the system automates first-line support, saving time for human agents and ensuring residents receive fast, accurate responses. Built with GPT-4 and deployed via web and mobile interfaces (including WhatsApp), the tool includes human escalation paths, live analytics dashboards, and customisable workflows for different municipalities.

Outcome: Reduced support ticket volumes by over 40% and improved first-response times.